Salesforce Emerges as a Key World Health IT Player
Thanks to modern medicine, people with chronic health conditions are living longer than ever.
For the Healthcare industry, the good news of extended lifespans also presents new challenges.
In the US alone, by the year 2020, 125 million people will live with chronic conditions. Each patient may see up to 16 health service professionals per year, driving annual costs upwards towards $5 trillion.
As patients surge, so will demand for coordination across each patient’s providers and services, including multiple doctors and visits, diagnostic tests, medications, monitoring devices, billing, and more.
This has serious implications for the IT systems behind most healthcare organizations. Older systems were designed for an era of one-to-one relationships, and can’t handle the new era’s complexity. The result: fragmented and uncoordinated care, and unnecessary costs that grow at an unsustainable pace.As healthcare models shift away from fee-for-service, and towards value and outcomes, providers need new solutions that connect all the right people in a whole new way, fostering tight, continuous relationships between patients, caregivers, insurers, and other key players in pharmaceuticals, diagnostics, and devices.
Salesforce for Healthcare: navigate and connect the complex web of health relationships.
As the global leader in CRM, Salesforce works with thousands of healthcare and life sciences organizations, connecting complex relationships across the continuum of care.
We help providers leverage the native power of Salesforce Service Cloud and Salesforce Communities, so they can connect with patients, and each other, in a whole new way.
Better Provider Collaboration
With Salesforce Service Cloud, caregivers get a dashboard showing a single view of data, visual graphics, and patient activity. Team members can connect through a secure social network that makes it easy to trade answers and swarm on solutions.
And the solution tracks relationships between providers, so everyone knows who’s on the team, how they fit in, and what they’re doing for the patient.
Stronger Provider-Patient Engagement
Imagine patients, family, caregivers, and healthcare professionals collaborating on care, with complete visibility, and the patient in control. That’s one aspect of how Salesforce Communities can deliver better, more connected care. With bidirectional messaging and data flow, health communities deliver information sharing and communication that go far beyond what’s available through other patient portals.
From Silicon Republic
Salesforce.com crushes Q2 with revenues up 24pc to US$1.6bn
by John Kennedy August 21, 2015
Online CRM player Salesforce.com surpassed its own targets after reporting second quarter revenues of US$1.6bn, up 24pc on last year.
The company even passed out Wall Street analyst expectations on earnings per share, coming in at 19 cents instead of 18 cents.
The results come months after speculation that Salesforce.com was the target of merger or acquisition by Microsoft. Apparently talks fell through because neither company could agree on a price.
The strong results have encouraged Salesforce.com to increase its forecast for the full year.
“Salesforce has now blown past the US$6.5bn annual revenue run rate faster than any other enterprise software company, and we are once again raising our fiscal year 2016 revenue guidance to US$6.625bn at the high end of our range,” said Marc Benioff, chairman and CEO of Salesforce.
“That puts us on pace to reach a US$7bn run rate later this year, and our goal is to be the fastest to reach US$10bn in annual revenue.”
Total Q2 revenue was US$1.63bn, an increase of 24pc year-over-year, and 28pc in constant currency.
Subscription and support revenues were US$1.52bn, an increase of 23pc year-over-year.
Professional services and other revenues were US$113m, an increase of 32pc year-over-year.
“In addition to delivering outstanding top-line growth in the second quarter, we also expanded our year-over-year non-GAAP operating margin for the fifth consecutive quarter,” said Mark Hawkins, CFO, Salesforce.
“We also delivered more than US$1bn in operating cash flow in the first half of the year, an increase of 44pc over last year.”
From Business Insider
Salesforce.com Will Soon Reveal Its Next $1 Billion Initiative: Healthcare
Oct. 27, 2014
In fewer than 100 days, the Benioff Children's hospital will open in San Francisco, mostly thanks to a huge $200 million donation from Salesforce.com CEO Marc Benioff and his wife Lynne.
The Benioffs have been working with the University of California at San Francisco (UCSF) on building this hospital since 2010.
It turns out that all that exposure to the way hospitals do business has given Benioff ideas.
His company is set to announce in November a new initiative to sell cloud services software to the healthcare industry, according to Christina Farr and Bill Rigby at Reuters who broke this story.
Salesforce.com thinks this could be its next $1 billion idea, sources told Reuters. And it's currently hiring like mad to go after it.
Healthcare software is an interesting, and lucrative, nut to crack. Hospitals, doctors offices and related industries will spend $31.3 billion on tech by 2017, some market researchers predict.
But because of privacy laws like HIPAA, they can't buy any old cloud service to store documents, chat, or send data to their phones or tablets. These services have to get certified with special security controls and get certain government stamps of approval.
Remember Benioff started life as a teen coding genius and is still a bona-fide gadget geek known to wear two fitband wrist computers at once.
And doctors love iPads.
It makes sense that the hospital that bears his name would be the first to use a new app called CareWeb Messenger, built on Salesforce.com'sud, Reuters reports. It will let doctors, nurses and patients chat on mobile devices while complying with HIPAA.
Salesforce.com could try to sell it to other hospitals, although there's already a ton of competition in that market (HipaaChat, Doximity, for instance).
It could also get into the electronic health care records business, following competitors like Microsoft and Oracle.
And it will almost certainly try to get into the brand new field of consumer health care apps tied to the "Internet of Things," or devices outfitted with sensors. This take advantage of new sensors added to all sorts of healthcare monitoring devices, everything from pill bottles to contact lenses, will share data, and get their own apps.
Salesforce.com wants to host those apps and help make them all work together.
Work on that at Salesforce.com has already begun. In April, the company announced a partnership with Philips that will let care givers monitor patients with chronic conditions in their homes.
Image by Salesforce