MedGizmo - NewVoiceMedia Announces ContactWorld for Wearables
21.09.2015, 08:34   NewVoiceMedia

NewVoiceMedia Announces ContactWorld for Wearables

Description

For organisations with people working in the field, ContactWorld for Mobile records outbound mobile calls to customers to deliver real benefits.
- Seamless integration of call recordings and statistics for outbound mobile calls into Salesforce for complete customer interaction history
- Boost quality management & coaching - All call recordings searchable within the existing ContactWorld and Salesforce data structures exactly as for fixed calls
- Operational & Performance Insight - Give team leaders and supervisors visibility of mobile team member's activity, alongside the fixed location team members.
- Unbeatable resilience and high availability - All hosted within NewVocieMedia's world class, high availability data centres

NewVoiceMedia uses an application based call recording solution which is able to remotely identify an agent, authorise their access onto the ContactWorld infrastructure and then call the agent back to connect them to their requested telephone number.

By routing the outbound call via the ContactWorld infrastructure this not only enables the recording to take place but also allows you to use NewVoiceMedia's leading class integration to Salesforce.

Best of all, NewVoiceMedia delivers a network agnostic solution that does not tie a company to a particular mobile operator.

NewVoiceMedia Announces ContactWorld for Wearables

September 21, 2015
#contactcenterworld
London, UK, September, 2015 -- NewVoiceMedia, a global provider of cloud technology, announced it has launched ContactWorld for Wearables on the Salesforce AppExchange, enabling businesses to connect with customers, partners and employees in new ways. ContactWorld for Wearables was built with the Salesforce Wear Developer Pack, a collection of open-source starter apps that let developers quickly design and build wearable apps that connect to wearable devices and the Salesforce App Cloud.

"We developed ContactWorld to make customer engagement easier and more successful for sales and service professionals," said NewVoiceMedia CEO Jonathan Gale. "Extending the platform to wearable devices was the next logical step for us to support that mission. By launching ContactWorld for Wearables, we're enabling our users to offer exceptional service to their customers without being tied to their computers or compromising their busy schedules."
#contactcenterworld

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21.09.2015, 08:34   NewVoiceMedia
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